Program, Performance and Quality Team Program Management Internship (Washington DC)


DATES OF INTERNSHIP:  February – July (flexible)

LENGTH OF INTERNSHIP:  5 months at 30 hours a week (flexible)

INTERNS SUPERVISOR & CONTACT INFORMATION:  Senior Program Management Advisor and Assistant Program Officer 


Mercy Corps responsibilities

For the duration of this internship assignment the intern will receive:

  • Workstation within Mercy Corps DC office headquarters
  • Access to Mercy Corps online tools

Intern responsibilities

Intern will remain responsible for all costs associated with:

  • Living expenses
  • Transportations costs
  • All other costs associated with this internship

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Mercy Corps alleviates poverty, suffering, and oppression and works to build secure, productive, and just communities in over 40 countries around the world. Our Operations Department supports field-led work that delivers measurable impact.

The Program Performance and Quality (“PaQ”) Department is a newly integrated team consisting of monitoring and evaluation functions, program management, gender integration, and a global data management software (called Tola), which is under development.  The team’s approach supports both foundational and cutting edge adaptive management approaches to program management, with design, monitoring, evaluation and learning functions as key processes and benchmarks to ensuring evidenced-based decision making for quality program implementation. The team works across a wide spectrum of stakeholders both internal and external to Mercy Corps, as well as diverse technical program approaches and sectors. While the specific roles and responsibilities of this position may evolve over time based on the needs of the team, and the agency, they should include:

  • Support the development of PaQ communities of practice
  • Improve global document retention
  • Create a factsheet on workplanning software to help field teams make informed decisions
  • Research and update guidance regarding program management certifications
  • Support the Senior Advisor for Program Management with developing a global program management training

LEARNING OBJECTIVES:  The intern will gain skills in the practical application of internally focused writing and storytelling, preparing compelling presentations, and strong and effective representation.  The intern will also gain knowledge in effective program management, data systems, monitoring and evaluation, and gender integration.


  • Support to field teams regarding document retention
  • Mapping communities of practice within the agency and draft best practices
  • Update document retention guidance
  • Help field teams implement improved document retention practices
  • Factsheets on program management certifications and work planning software


  • Graduate study complete or in progress in international relations, human rights, development or related field.
  • Experience conducting research and analysis from primary and secondary data.
  • Experience and interest working on program management and quality
  • Experience writing case studies, internal communications, and vibrant storytelling
  • Ability to present projects to peers and others as part of representation.
  • Strong organizational and communication skills.
  • Experience in international development and monitoring and evaluation


  • Self-starter and ability to be managed remotely.
  • Flexibility in a non-hierarchical environment.
  • Multi-tasker with the proven ability to organize and prioritize competing priorities
  • Demonstrated ability to communicate effectively with team members of varied work styles, follow procedures, and meet deadlines\
  • Flexibility and creativity in planning and problem solving
  • Ability to learn quickly, take initiative, and be accountable for results
  • Understanding for diverse cultural, political and religious environments and be able to work successfully in those environments.
  • Maintaining a sense of humor in stressful situations.

Mercy Corps interns and volunteers represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.


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